How do you make sure that a passenger is having a smooth, seamless and pleasant journey? How can you gain empathy for the those travelling and understand their experience? This is the practice of service design.
Based upon understanding the needs of your passengers and the business’ goals, the development of a holistic and strategic vision for the optimal journey can be achieved, resulting in customer experience excellence.
At this exhibition you will gain a glimpse into the world of service design and see examples from projects carried out by Essense for Schiphol, NS & ProRail and Deutsche Bahn. You can also actively contribute your ideas for a better passenger experience in our experiment on the stand!
Map No. 28
Accessible for disabled, Toilets, Kidsproof
|Sat||21 Oct||11:00 - 18:00|
|Sun||22 Oct||11:00 - 18:00|
|Mon||23 Oct||11:00 - 18:00|
|Tue||24 Oct||11:00 - 18:00|
|Wed||25 Oct||11:00 - 18:00|
|Thu||26 Oct||11:00 - 18:00|
|Fri||27 Oct||11:00 - 18:00|
|Sat||28 Oct||11:00 - 18:00|
|Sun||29 Oct||11:00 - 18:00|
Exhibition design: Essense - Service Design
Graphic: Essense - Service Design
Texts: Essense - Service Design
Photography: Essense - Service Design
Organized by Essense - Service Design
Essense designs relevant digital services using a holistic customer experience approach.
We are a service design agency based in Amsterdam and Eindhoven. We’re specialised in designing digital services in the context of the entire customer experience across physical and digital channels. We want to partner with our clients from customer journey to launch and beyond. We seek user involvement during all stages of product development and believe in working in lean and iterative fashion.